{"id":522,"date":"2023-05-29T12:40:47","date_gmt":"2023-05-29T04:40:47","guid":{"rendered":"http:\/\/localhost:8888\/UNLCKD\/?page_id=522"},"modified":"2025-10-01T19:55:22","modified_gmt":"2025-10-01T09:55:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/unlckd.com\/au\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”60px” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fcfcfc” scene_position=”center” top_margin=”2px” bottom_margin=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” enable_shape_divider=”true” shape_divider_color=”#d9d9d9″ shape_divider_position=”top” shape_divider_height=”2″ shape_divider_bring_to_front=”true” bg_image_animation=”none” gradient_type=”default” shape_type=”straight_section”][vc_column top_padding_desktop=”60px” constrain_group_100=”yes” bottom_padding_desktop=”60px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”js” background_color=”#f6f6f6″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” el_class=”sidebar_col” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_wp_custommenu nav_menu=”28″][\/vc_column][vc_column top_padding_desktop=”60px” constrain_group_100=”yes” bottom_padding_desktop=”60px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”3\/4″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”slight-fade-in-from-bottom” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default” delay=”200″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”20px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

FAQs<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”0″ border_top_desktop=”0″ border_right_desktop=”0″ border_bottom_desktop=”1.5px” column_border_color=”#000000″ column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”.vc_custom_1685347126655{margin-bottom: 20px !important;}”]\n

General FAQs<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”default” accordion=”true” accordion_starting_functionality=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is UNLCKD?”][vc_column_text]UNLCKD is a rewards club platform designed to celebrate the most coveted items in street and pop culture, fashion, music, sports, art and more.<\/p>\n

For just $9.95 per month, you can gain access to UNLCKD and receive exclusive discounts from partner brands Australia wide and the opportunity to own some of the most sought-after items in the world.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why was UNLCKD created?”][vc_column_text]UNLCKD was created by a group of friends that have come together with a shared love for high-end collectibles and street culture. Our idea is simple \u2013 to provide a dedicated platform for enthusiasts like us to connect, exchange, and give away amazing pieces from our personal collections.<\/p>\n

Inspired by our own journeys in the world of collecting, we realised that there was a need for a platform that goes beyond buying and selling. We wanted to build a community where like-minded individuals could come together, celebrate the culture, and have the opportunity to give back to the community that has given us so much joy.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is UNLCKD an Australian company?”][vc_column_text]Yes UNLCKD is proud to be Australian owned and operated business.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I become a member?”][vc_column_text]You can sign up to UNLCKD by purchasing a membership here<\/a>.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do I have to be over 18 to join UNLCKD?”][vc_column_text]To participate in any licensed trade promotion giveaway, members must be 18 years or older. However, UNLCKD welcomes individuals of all ages to become members and actively participate in our community. We firmly believe that the passion for collecting knows no age boundaries. Whether you are a seasoned collector or just beginning your journey, our platform offers the opportunity to engage in thrilling giveaways and expand your collection. We are dedicated to creating an inclusive space where hobbyists of all ages can connect, share their enthusiasm, and enjoy all our member benefits.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can you become a member if you are not an Australian citizen \/ resident?”][vc_column_text]Yes. Our website membership rewards platform is available to residents and citizens of Australia and all other countries. We focus on our local Australian market, to ensure that our Australian members receive relevant and accurate information, access to exclusive local deals, and a personalised user experience. However anyone is able to join the platform and take advantage of all the included benefits.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why should I trust UNLCKD”][vc_column_text]UNLCKD has strategically partnered with reputable brands and suppliers nationwide. We have built strong relationships with some of Australia’s largest consignment stores, auction houses and private collectors that demonstrate our commitment to offering high-quality products and services to our valued members. These partnerships allow us to access a diverse range of collectibles and promotions, ensuring that our members have access to an extensive selection of offerings. With a focus on building long-term relationships, we strive to deliver a seamless and trustworthy membership experience.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are the member giveaways promotion or a raffle?”][vc_column_text]UNLCKD offers promotional giveaways to our members, we do not operate or offer raffles. When you purchase a membership package you receive free entries upon purchasing an ongoing monthly or one-month membership. There is no cost to receive any promotional giveaway won. UNLCKD delivers all giveaways at no cost to members.[\/vc_column_text][\/toggle][\/toggles][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”40px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”0″ border_top_desktop=”0″ border_right_desktop=”0″ border_bottom_desktop=”1.5px” column_border_color=”#000000″ column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”.vc_custom_1688970485286{margin-bottom: 20px !important;}”]\n

Membership FAQs<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the benefits of being a member?”][vc_column_text]UNLCKD members gain access to a range of exclusive offers and benefits. As a valued member, you’ll gain access to incredible benefits that are reserved just for you. Enjoy exclusive discounts, special promotions, and VIP events.<\/p>\n

Download UNLCKD Member Tier Benefits Overview PDF<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I upgrade or downgrade my membership?”][vc_column_text]Yes, you can manage your membership level at any time while logged in as a member using your dashboard tools. If you need assistance in changing your membership, please contact our friendly team.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are the vault giveaways included in my membership?”][vc_column_text]Yes, every member is automatically entered into every single giveaway for the period of the active membership month, including the major monthly grail and any special event giveaways.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I login to my account?”][vc_column_text]To login to your member account, click the ‘member icon’ on the top right corner of our website. You can also access the account login via this link: https:\/\/unlckd.com\/au\/my-account\/<\/a>[\/vc_column_text][\/toggle][\/toggles][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”40px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”0″ border_top_desktop=”0″ border_right_desktop=”0″ border_bottom_desktop=”1.5px” column_border_color=”#000000″ column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”.vc_custom_1688970866840{margin-bottom: 20px !important;}”]\n

The Vault FAQs<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is the vault?”][vc_column_text]”The Vault” is UNLCKD’s exclusive haven for high-end collectibles awaiting their lucky recipients among our website members. The Vault is a curated space, with an array of coveted items from sneakers, art, trading cards, sports memorabilia, designer toys and more, which will leave collectors awe-inspired. From sought-after limited editions to rare collectibles, The Vault houses a collection that is sure to ignite passion and excitement. Rest assured that every item in The Vault has been meticulously sourced and authenticated, ensuring the utmost in quality and authenticity. Once you become a member, you gain the opportunity to acquire these items from The Vault and access these extraordinary collectibles, turning your dreams into reality.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”If i\u2019m a member, how many entries do I have in the giveaways?”][vc_column_text]Each membership offers differing levels of free entries into each of our giveaways. Choose the membership package for you and find all of your free giveaway entry numbers listed in your account dashboard.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How are the giveaways drawn?”][vc_column_text]All of our giveaways are drawn via electronic method using licensed, independent random generators. All of our major grail giveaway draws are registered with the appropriate governing bodies for the draw. The permit numbers for the draws can be found on our Terms and Conditions page.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When are the giveaways drawn?”][vc_column_text]We advertise the dates and periods of all minor and major member giveaways on our social pages and through electronic communications such as newsletters and SMS.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How many entrants are there for the giveaways?”][vc_column_text]Only UNLCKD members are eligible to participate in our giveaways. There are no entrant restrictions to the giveaways.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I know if i’ve won a giveaway?”][vc_column_text]We contact giveaway winners via phone call, text message and email. Winners details will be published on our website.<\/p>\n

We will NEVER contact you to ‘claim’ a prize via social media. If you are contacted via social media advising that you have ‘won a prize’, please call or email us immediately.<\/p>\n

There are no costs associated with receiving or collecting any of our giveaways.[\/vc_column_text][\/toggle][\/toggles][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”40px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”advanced” border_left_desktop=”0″ border_top_desktop=”0″ border_right_desktop=”0″ border_bottom_desktop=”1.5px” column_border_color=”#000000″ column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_column_text css=”.vc_custom_1692939626307{margin-bottom: 20px !important;}”]\n

Other FAQs<\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’m a collector, can I sell my items to UNLCKD?”][vc_column_text]Sure! We are always on the hunt for the most sought after collectible items. Contact us with your enquiry\/item and we’ll be more than happy to have a chat![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’m a retailer, how do I become a member benefits partner?”][vc_column_text]We are always looking to expand the benefits we offer to our members. Please get in touch via info@unlckd.com<\/a> and we can discuss how to connect our customers with your retail offering or promotion.[\/vc_column_text][\/toggle][\/toggles][divider line_type=”No Line” custom_height=”60px”][vc_row_inner column_margin=”60px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”50px” constrain_group_1=”yes” bottom_padding=”50px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”contact_row” overflow=”visible” pointer_events=”all” el_id=”contact” css=”.vc_custom_1689647399856{border-top-width: 1px !important;border-bottom-width: 1px !important;border-top-color: #bcbcbc !important;border-top-style: solid !important;border-bottom-color: #bcbcbc !important;border-bottom-style: solid !important;}”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1689039052329{margin-bottom: 10px !important;}”]\n

Need More Help?<\/strong><\/p>\n[\/vc_column_text][vc_column_text]\n

If the FAQs above did not answer your questions, we have a 1300 support phone number to assist you with anything you may need help with. This line is open 9am-5pm Monday to Friday.<\/p>\n[\/vc_column_text]

\"\" <\/div>
1300 713 365 <\/div>
<\/div><\/div>[\/vc_column_inner][vc_column_inner top_padding_phone=”40px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_column_text css=”.vc_custom_1689039570070{margin-bottom: 10px !important;}”]\n

Email Us<\/strong><\/p>\n[\/vc_column_text][vc_column_text]\n

If you do not wish to contact us via phone, and would prefer to message us, you can do so via email. we will do our best to respond within 24 working hours.<\/p>\n[\/vc_column_text]

\"\" <\/div>
info@unlckd.com <\/div>
<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”60px” bottom_padding=”40px” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]Back To Top<\/a><\/span><\/strong><\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”60px” equal_height=”yes” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fcfcfc” scene_position=”center” top_margin=”2px” bottom_margin=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” enable_shape_divider=”true” shape_divider_color=”#d9d9d9″ shape_divider_position=”top” shape_divider_height=”2″ shape_divider_bring_to_front=”true” bg_image_animation=”none” gradient_type=”default” shape_type=”straight_section”][vc_column top_padding_desktop=”60px” constrain_group_100=”yes” bottom_padding_desktop=”60px”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-522","page","type-page","status-publish"],"acf":[],"yoast_head":"\nFAQs - 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